Cancellation and Refund

We understand that unexpected events may require you to cancel your hotel booking. While we hope that cancellations are avoided, each booking is subject to a specific cancellation window. Should you choose to cancel, cancellation fees will be applied according to the policies of the respective hotel. Refund amounts may vary depending on the hotel’s terms, so we recommend reviewing their cancellation policies before confirming your booking. For further assistance with cancellations or refunds, please contact our customer care team.

Refunds will be processed to the original payment method used to make the booking. If the payment was made by credit card, the refund will be credited back to the relevant credit card account. Please note that cancellation fees may apply, as set by the hotel, and Sunset View Rooms may also impose additional charges depending on the type of booking. We recommend reviewing the hotel’s cancellation policy and consulting with your travel advisor for more detailed information.

Refunds are typically processed within five to seven business days, depending on your chosen payment method. If you experience a delay beyond this timeframe, we suggest reaching out to both our customer support team and your bank for further assistance. While we hope your travel plans go smoothly, we are here to support you in case you need to cancel and will guide you through the process.